Technical Tips & Tricks

3.4. Problems Opening Resources

Occasionally, you may experience some problems trying to open the resources posted within the course. This could be due to an issue with your computer / Internet connection, our server, the course site, the resource itself, or a combination of any of these factors. Please let us know immediately (phone our office, email techsupport@lifestrategies.ca, or a post within the Technical Support discussion forum) if you can't open a resource. Our team can help you to access the resource or provide an alternative. 

To best support you, our team will need to know the following:

• Name of the course you are enrolled in
  
• Name of the resource you are trying to open and topic it is posted in
  
• Operating system you are using (e.g., Windows 8, OS X v10.11 El Capitan)
  
• Web browser and version you are using
  
• Details on what specifically happened (e.g., URL no longer active, file won’t download)
  
• Error message or code
  

• Be patient - The more you move your mouse around and keep clicking, the longer it will take, as this action interrupts what your computer is trying to do
  
• Check your system - Ensure that you have the adequate program to view the file (e.g., Adobe or PDF viewer)
  
• Log out and in again - If Moodle is experiencing a temporary glitch, you may simply need to log out and back in again
  
• Restart your computer - Sometimes, glitches in your system can be solved by simply restarting the computer thus closing any interfering programs
  
• Don’t panic - If you’ve notified our team, we will get back to you within 24 hours with a solution. Don’t let this problem get overwhelming or frustrating by trying the same thing over and over again. If you are concerned this issue will impact your completion of course requirements in a timely fashion (e.g., assignment submissions), email your instructor directly.