We strive to be flexible in our refund/transfer policies, understanding that life circumstances can change unexpectedly. However, as the majority of our asynchronous courses require active participation and completion of multiple assignments within a dedicated timeframe (and some in collaboration with other students in the course), we also encourage students to ensure they can make time in their lives to advance their education, prior to registering. Students will have a bit more flexibility within our self-paced courses where others aren’t reliant on their contributions to the learning environment. For our asynchronous courses, if students are able to allocate 1-1.5 hours a day, each day including weekends and holidays unless otherwise stated, over the duration of the course, they will be able to meet the mastery completion requirements. Students have also achieved success by being online every second day by allocating 2-3 hours and being mindful of specific assignment deadlines and participation requirements.  

We urge students to contact the Student Advisor to discuss expectations specific to the program of study they are interested in, helping to ensure a complete understanding of participation expectations and course completion requirements before proceeding with registration.  

All requests for refunds and/or course transfers must be received in writing (i.e., email).

We have based our course refund policy  on the now disbanded, BC Private Career Training Industry Association.  We have used a sliding scale based on the timing of the withdrawal request and included a “processing fee” to cover the administrative costs associated with processing the original order and refunding fees as stipulated below. The “processing fee” is 10% of the course costs to a maximum of $50.

Self-paced and/or directed study courses cannot be refunded after the e-learning platform has been accessed. Otherwise, a full refund of course fees, less a processing fee, will be provided. 

The following applies for all other asynchronous courses:

If a student withdraws 2 weeks or more before the program of study starts:

A full refund of course fees, less a $50 processing fee, will be provided. 

If a student withdraws 1-2 weeks before the program of study starts:

Ninety percent of the training fee, less a $50 processing fee, will be refunded. The remaining can be applied as credit toward future events within the following 12 months. If course fees have not been received at time of withdrawal, the student will be invoiced for 10% of the training fee plus the administration fee.

If a student withdraws less than 1 week before the program of study starts:

Eighty percent of the training fee, minus a $50 processing fee, will be refunded. However, the remaining can be applied as credit toward future events within the following 12 months. If course fees have not been received at the time of withdrawal, the student will be invoiced for 20% of the training fees plus the administration fee. 

In any of the previous instances, students may opt to transfer to the next session of the same course (see transfer policy for details) rather than receive a refund, or partial refund, of tuition paid.

If a student withdraws after the program of study starts:

If written notice of withdrawal is received or the student is dismissed from the course within 10% of the program, we will retain 30% of the total fees due under the contract plus a $50 processing fee; within 30% of the program, we will retain 50% of the tuition fees due under the contract plus a $50 processing fee. After the first 30% of the program, students are not entitled to any refund and, with the exception of special circumstances, the student may not apply their fees to another session of that same course. 

Any courses run in a directed study format cannot be refunded after the customized course materials have been released to the student (i.e., the Monday prior to the course start date) as, at that point, students have access to all course components (e.g., readings, resources, discussion topics, and assignment details).