We strive to be flexible in our refund/transfer policies, understanding that life circumstances can change unexpectedly. However, as the vast majority of our courses require active participation and completion of multiple assignments withing a dedicated timeframe (and some in collaboration with other students in the course), we also encourage students to ensure they can make time in their lives to advance their education, prior to registering. Generally, if students are able to allocate 1-1.5 hours a day, each day over the duration of the course, they will be able to meet the completion requirements

We urge students to contact the Student Advisor to discuss expectations specific to the program of study they are interested in, helping to ensure a complete understanding of participation expectations and course completion requirements before proceeding with registration. 

All requests for refunds and/or course transfers must be received in writing (i.e., email).

Our course refund policy was originally based on the policy created by the now disbanded, BC Private Career Training Industry Association. 

If a student withdraws 2 weeks or more before the program of study starts:

A full refund of course fees, less a $50 administration fee, will be provided. 

If a student withdraws 1-2 weeks before the program of study starts:

Ninety percent of the training fee, less a $50 administration fee, will be refunded. The remaining can be applied as credit toward future events within the following 12 months. If course fees have not been received at time of withdrawal, the student will be invoiced for 10% of the training fee plus the administration fee.

If a student withdraws less than 1 week before the program of study starts:

Eighty percent of the training fee, less a $50 administration fee, will be refunded. However, the remaining can be applied as credit toward future events within the following 12 months. If course fees have not been received at the time of withdrawal, the student will be invoiced for 20% of the training fees plus the administration fee. 

In any of the previous instances, students may opt to transfer to the next session of the same course (see transfer policy for details) rather than receive a refund, or partial refund, of tuition paid.

If a student withdraws after the program of study starts:

If written notice of withdrawal is received or the student is dismissed from the course within 10% of the program, we will retain 30% of the total fees due under the contract plus a $50 administration fee; within 30% of the program, we will retain 50% of the tuition fees due under the contract plus a $50 administration fee. After the first 30% of the program, students are not entitled to any refund and, with the exception of special circumstances, the student may not apply their fees to another session of that same course. 

Any courses run in a directed study format cannot be refunded after the customized course materials have been released to the student (i.e., the Monday prior to the course start date) as, at that point, students have access to all course components (e.g., readings, resources, discussion topics, and assignment details).