3. Administrative Policies and Procedures
3.2. Registration Procedure
New students to our programs/courses should first refer to the Application Procedures section of this handbook. Students will also want to review the course pre-requisites (visit our website) and connect with our team should they have any questions regarding eligibility for our programs/courses, or fit/suitability of the courses and approach to meet their needs.
When students are ready to register, orders can be placed through our Online Store. Select the appropriate category from the Store Navigation menu (right-hand side) or use the search feature to find the desired course.
Students should select the appropriate start date and click “Add to cart.” They can either “Continue Shopping” to find another course or “Checkout” to review the “Shopping Cart.” All students should review their order in the "Shopping Cart" carefully for accuracy prior to proceeding to payment.
There are two options for payment:
- Credit Card / PayPal Direct: Payment can be made at the time of purchase via credit card (i.e., Visa or MasterCard) through our store’s PayPal integration – select “Check out with PayPal” followed by “Pay with credit or VISA Debit card.” Corporate cards are accepted. Alternatively, students can proceed to log into their PayPal account to send funds from that account if they prefer.
- Cheque or Money Order: Students should use the “Checkout” option in place of “Check out with PayPal” if they prefer to be invoiced directly.
Students will receive an email confirmation of the order immediately after it is placed; however, all orders will be reviewed prior to processing to ensure program/course suitability. Once the order is approved, the credit card will be processed and an email confirmation will be issued. If credit card information wasn't submitted, a formal invoice will follow within a few business days.
Some courses require registration 2-3 weeks in advance to allow time to order the required training materials; late registrations (i.e., 1 week prior to start date) may be subject to a $50.00 (plus tax) fee. Register for three or more courses at once to receive a 10% discount. Full payment is due no later than 1 week before the course start date.
Students seeking to arrange a payment plan must contact our office directly to discuss special arrangments.
Students experiencing any issues with the registration process or having questions regarding payment can contact our office.
Courses with insufficient registrations may be postponed or cancelled up to 1 week prior to the course start date. If this is the case, any active students will be notified via email. These students may opt to transfer to the next session or request a full refund of training fees.