In the event a dispute arises between a student and instructor, the following procedures will be followed:

1. The student must raise the concern with the instructor including a specific request for action
2. If the dispute isn’t resolved, the student must submit the concern in writing to the instructor, cc’ing Dr. Roberta Borgen (Neault, president of Life Strategies Ltd.) at roberta@lifestrategies.ca 
3. Dr. Borgen, or a designate, will follow-up with the student and instructor within 3 working days to see if the issue has been satisfactorily resolved
4. If the issue hasn’t been resolved, Dr. Brogen, or the designate, will clarify the concerns and provide a resolution within 5 working days of receipt of the written complaint