Case management is a process that facilitates client access to appropriate services and supports. This course is designed to equip case managers to conduct needs assessments, conceptualize cases, prioritize client needs, collaborate with clients to develop action plans and select interventions, and follow-up to ensure clients have achieved their identified goals. The course will also provide tips and techniques for managing time, systems, and data including case notes and documentation, regardless of the data management system – essential competencies for all case managers.

This course will review CCPA’s code of ethics and standards of practice, providing an essential foundation for ethical practice. Students will review and apply the CCPA ethical decision-making model to case vignettes that include a variety of ethical dilemmas and complex counselling challenges involving “shades of grey.” For counsellors who haven’t previously completed an ethics course recognized by CCPA, this self-directed, online course serves as a foundation for the Ethics Refresher course, which is more in-depth and instructor-led.