Case management is a process that facilitates client access to appropriate services and supports. This course is designed to equip case managers to conduct needs assessments, conceptualize cases, prioritize client needs, collaborate with clients to develop action plans and select interventions, and follow-up to ensure clients have achieved their identified goals. The course will also provide tips and techniques for managing time, systems, and data including case notes and documentation, regardless of the data management system – essential competencies for all case managers.

The Career Engagement model (Pickerell & Borgen, 2023) has applications far beyond the workplace. With a focus on continuously realigning one’s life challenges with the individual and organizational capacity available to meet them, the Career Engagement model offers a holistic framework for understanding how to sustain wellbeing across life roles and contexts. This Masterclass will begin with a recorded orientation session introducing the model and its applicability to the wide range of life roles you’re engaged in, including if you’re working virtually from home. Readings and reflective activities will be provided to help you prepare for the facilitated in-person Masterclass sessions (2 X ½ days) where you will deepen your understanding of the intersection between career/life engagement and overall wellbeing, with a dual focus on (a) your own self-care as a career development professional and (b) how to promote and sustain the engagement and wellbeing of the individuals you serve. After the class, you will engage in reflection and apply what you’ve learned. Two weeks later, we will meet again on Zoom to debrief the class and your practical experience with the Career Engagement model.

This course will review CCPA’s code of ethics and standards of practice, providing an essential foundation for ethical practice. Students will review and apply the CCPA ethical decision-making model to case vignettes that include a variety of ethical dilemmas and complex counselling challenges involving “shades of grey.” For counsellors who haven’t previously completed an ethics course recognized by CCPA, this self-directed, online course serves as a foundation for the Ethics Refresher course, which is more in-depth and instructor-led.