Technical Tips & Tricks

Life Strategies recognizes that our students have different comfort levels, experiences, and preferences for online learning. Our goal is to provide a streamlined e-learning experience. To support your success, these technical tips and tricks have been compiled to support students using Life Strategies' e-learning management system, Moodle. This includes students from Life Strategies' LearnOnline programs as well as courses Life Strategies’ is hosting for external training providers

In each course, there is a Technical Support forum where you can post additional questions or concerns that are not addressed here. For direct assistance, please feel free to call our offices (604-856-2386) or email

1. Computer Requirements

1.2. Problems with Old Internet Browser

If you are using an old Internet browser to view web pages, you might have problems viewing certain features on any webpage, including Moodle. We recommend using the most up-to-date browser to ensure the best functionality, security, and speed.

At a minimum, you should be using one of the following:

  • Chrome 118 (Desktop & mobile) released OCT 2023
  • Safari 17 (Desktop) released DEC 2023
  • Safari 17 (iOS) released DEC 2023
  • Firefox 122 released JAN 2024

To figure out which version you are using visit or check your settings:

  1. Open your Internet browser
  2. Find and select the “About,” "Settings," or "Preferences" option 
    • Note: The specific location of this will vary depending on which system you are using. Use the help feature or search through your settings menu
  3. Review the dialogue box which will indicate the version or edition being used and if there are any updates available

We’ve found that some Internet browsers seem to be consistently better with our Moodle system than others (e.g., Google Chrome and Mozilla Firefox). If you do run into technical issues due to your Internet browser, try downloading the most up-to-date version and/or using an alternative.