Technical Tips & Tricks

These technical tips and tricks have been compiled to support students using Life Strategies' e-learning management system, Moodle. This includes students from Life Strategies' LearnOnline programs and courses and also external clients (e.g., NCDA, CCDF). 

In each course, there is a Technical Support forum where you can post additional questions or concerns that are not addressed here. For direct assistance, please feel free to call our offices (604-856-2386) or email

2. Computer Requirements

2.1. Hardware & Software Needed

We recommend that students have a relatively new computer, either PC or MAC, with reliable high-speed Internet access. While slower computers and/or dial-up Internet will work, students may find the slow response times (e.g., loading course discussions or resources, following webinar presentations) frustrating and find they spend more time on coursework than they’d anticipated. Webinar attendees also need, at a minimum, a computer with speakers or reliable telephone line; note, long distance charges will apply for those calling in and are the responsibility of the individual webinar attendee. 

Students must submit their written assignments using products from the Microsoft Office Suite (i.e., Word, Excel, and/or PowerPoint) or compatible software. PDF assignment submissions will not permit instructors an opportunity to provide detailed feedback and so consequently be avoided. It is also expected that students have the latest version of Adobe Acrobat Reader for viewing resources; it can be downloaded free of charge, at